Thank you for shopping withTaxidermy Store. Due to the custom, handmade, and nature-based characteristics of taxidermy products, all refund and return requests are handled on a case-by-case basis. Please review the policy below carefully before placing an order.
1. General Return Eligibility
We accept returns or refund requests only under the following circumstances:
- The item arrived damaged during shipping
- The wrong item was delivered
- The item significantly differs from the product description
- The order was canceled before production or shipment
Because many taxidermy products are custom-made, one-of-a-kind, or made from natural specimens, we do not accept returns based on:
- Natural variations in color, size, fur, feathers, antlers, or texture
- Buyer’s remorse
- Minor imperfections consistent with authentic taxidermy craftsmanship
- Improper handling or storage after delivery
2. Custom and Made-to-Order Items
Custom commissions, personalized mounts, and made-to-order products are non-refundable once production has started.
A non-refundable deposit may be required for custom work. This deposit covers materials, labor preparation, and project scheduling.
If a customer cancels before production begins, a partial refund may be issued at our discretion.
3. Damaged or Incorrect Orders
If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the item
- Photos of the packaging and shipping label
- A description of the issue
Once reviewed, we may offer:
- A replacement
- Store credit
- A partial refund
- A full refund where applicable
Failure to provide supporting evidence may result in denial of the claim.
4. Return Shipping
Approved returns must be shipped back in the original packaging whenever possible.
Customers are responsible for return shipping costs unless:
- The wrong item was sent, or
- The item arrived damaged due to our error
We recommend using a tracked and insured shipping method. We are not responsible for returned items lost or damaged during transit.
5. Refund Processing
Approved refunds are processed to the original payment method within 5–10 business days after inspection and approval of the returned item.
Shipping fees are generally non-refundable unless the return is due to our error.
6. International Orders
Customers are responsible for understanding and complying with local wildlife import laws, customs regulations, and permit requirements before placing an order.
Refunds will not be issued for:
- Customs seizures
- Import refusals
- Delays caused by customs authorities
7. Ethical and Legal Compliance
All products sold are represented as legally sourced and compliant with applicable wildlife regulations to the best of our knowledge. Customers are responsible for ensuring possession is lawful in their jurisdiction.
8. Contact Us
For refund or return requests, please contact:
Email: sales@taxidermymountforsale.com